Get help

What helps us answer quickly

• The email address on your Meridian account
• The page you were on, and what you expected to happen
• When it happened, with your time zone
• A screenshot, if you have one

What we will never ask for

Your password, an exchange API secret or a card number. Do not send them — nobody at Meridian needs them to help you.

If a key or an account may be exposed

Revoke the API key at your exchange first — that closes the risk at once. Then write to us with SECURITY in the subject line.

Plans and refunds

Your plan is managed in Settings › Billing. The terms are in the Refund Policy.

How each part of Meridian works is in the guide.